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CLARITY HOUSE WASH:
MOST FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Answering The Most Common Questions
When should I schedule to have my windows cleaned and other services?
Answer: Whenever you like. We are in operation year round so long as the weather permits and outdoor temperature is above 35 degrees fahrenheit, we are in business. Calling and scheduling 2 weeks in advance is recommended but don't hesitate to call us for a last minute request, we usually can make it work.
Do you charge by how many windows I have?
Answer: There is really not a straight forward answer to this question. Although we do count the windows, we also look at the types of windows, size of windows, landscape around the perimeter of the home or business, and the various heights involved to reach the windows. There also may also be more work and steps involved than a typical window cleaning. Do the windows need scraped to remove paint, stain, caulking, or anything else? Do the windows have hard water stains that must be removed using a special product and method?
How often should I have my windows cleaned?
Answer: This is totally up to you as it really depends upon your preference. How clean do you like to have your windows year round? If you have many trees close to your home or business or there were weather storms with high winds, you may choose to get them cleaned more often. I find that rain in and of itself does not dirty your windows but rather the culprit is pollen, high winds, dirty screens, and birds. Most of our customers choose either a quarterly or biannually schedule for their exterior windows and have the interior windows cleaned once or twice a year. A storefront business will generally choose weekly, biweekly, or monthly cleaning schedule while all other businesses are typically monthly or quarterly cleanings.
What is the haze I see on my window glass?
Answer: Most likely, the haze you are seeing on your window glass is hard water stains or the seal around your window has gone bad. We do not install new windows or correct the problem that may exist with the seal. As far as hard water stains are concerned, they are usually created from the existence of aluminum screens on the windows. Hard water stains are also caused by minerals like calcium and magnesium in your water. When a surface gets wet, the water evaporates but leaves the mineral deposits behind. Sprinklers, car washes, and showers can all cause hard water spots to form on glass. Having your screens replaced with vinyl is recommended, but only after the present hard water stains are cleaned and corrected. This is a much longer process with a special product and method. We will let you know if this is an issue with any of your windows. You can also choose to keep the screens off of your windows altogether or keep the screens on the windows your most inclined to open.
What other services does Clarity House Wash offer?
Answer: We offer an array of services including exterior & interior window cleaning, soft washing, house washing, pressure washing, deck cleaning, driveway cleaning, walkway cleaning, light fixture cleaning, window screen cleaning, enclosed patio or porch/deck screen cleaning, ceiling fan cleaning and more. Call us today for a free estimate.
What areas do you service? How far do you travel?
Answer: Generally we like to stay within the areas listed under our service areas section, but this is not set in stone. If your home or business is outside of this parameter, please do not hesitate to contact us. Having a neighbor join interests with you to have work done by us would be beneficial. We have been known to make many exceptions regarding this question. For a more details, look at our service areas page.
Do you have a guarantee for your services?
Answer: We want every single one of our customers to be completely satisfied with any and all work we perform for them. This way they will use our services again and again and hopefully refer us to their family, friends, and others. You must call us within the first 48 hours of completion of services to aware us of any streaks on windows or anything else we may have accidentally forgotten or missed with any of our services. If your not satisfied with anything or have any questions or concerns please contact us. We will do anything within reason to make it right!
What types of payment are accepted?
Answer: As of now we accept cash and check payments with more and more customers paying through the Venmo app. Payment is appreciated after completion of services but you may also elect to be invoiced through email and send payment within 30 days before a 5% late fee is assessed.
Are you going to clean my windows while it's raining? Do you work when it's raining ?
Answer: The short answer is no. We do not clean windows while it is raining. We will clean interior windows if it is raining with hopes that it will stop before we proceed to the exterior windows. We will clean windows if it was raining earlier in the day or if rain is forecast later in the day or the following day. We will perform other services such as soft washing or pressure washing in the rain so long as it is not a heavy rain. We will not clean your windows if a strong storm is forecast later that same day. We find that rain in and of itself does not dirty your windows but rather the culprit is pollen, high winds with rain, dirty screens, and birds.
Does anyone need to be home when you arrive?
Answer: This is entirely up to you. If we are doing interior work or there is a need for us to unlock the window screens from the inside of your home, we will certainly need access to the inside. If there is no need for us to be inside of the home, this is still entirely up to you. We will always respect you, your home, and property with the utmost honesty and integrity.
Is Clarity House Wash insured?
Answer: Yes, we are fully insured! We can have a Certificate of Insurance sent to you via email upon request.
Do you pressure wash homes?
Answer: Absolutely not is generally the answer! We house wash homes we service utilizing a soft wash approach. Soft washing is the correct way to clean the exterior of your home or business. Be sure to check out our soft washing vs. pressure washing information for all the details on why this is.
Do you offer post-construction window cleaning?
Answer: Yes we do! We will remove stain, paint, silicone, stickers, etc. What is left behind on both the interior and exterior glass after construction and how much will determine price. We will give you an estimate beforehand.
WHY CHOOSE US?
We Are The Best At What We Do
Extensive Experience With Honesty & Integrity
Friendly, Respectful Customer Service
Fully Insured - COI Available Upon Request
We Will Treat Your Home Like Our Very Own
No Obligation Free Estimates
Locally Owned & Operated - We Are Not A Franchise!
Brighten Your Home: Experience Clean Windows With Clarity And A Fresh Exterior!
Why Choose Clarity House Wash?
Clarity House Wash
Honesty & Integrity... The Only Way We Do Business.
We strive to make every step of your experience with us as easy, stress-free, and enjoyable as possible. Our service business operates under two vital principles, honesty and integrity. Every step of the process, we will treat you and your property with the utmost respect. We are friendly and polite and will provide you with the best possible experience of any exterior cleaning company in the Hendersonville area. Regardless of the size of your job, expect quality service and uncommonly excellent customer service. Our aim is to make sure you are happy that you called us for your exterior cleaning needs and feel confident in referring us to others that need services we provide.
Give us a call today for a free estimate and experience the clean difference with Clarity House Wash!
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